What to do in case of an insurance claim abroad?
✔️ Contact us via the feedback form or the phone number on the policy;
✔️ Provide the policy number;
✔️ Send a photo of your passport;
✔️ Describe the situation.
What assistance will you receive?
- Emergency medical care and taxi (if necessary);
- Search for a clinic and specialist of the required profile;
- Payment of medical treatment (transfer of funds to the clinic’s account).
What to do in case of lost luggage?
✔️ Contact the airport Lost and Found service;
✔️ Register the loss of luggage at the desk;
✔️ Receive a PIR report;
✔️ Send a photo of the PIR report via chatbot, messenger, or our email, following the prompts;
✔️ Submit a claim for lost luggage.
What assistance will you receive?
- In case of lost luggage, you will receive the first 50% of the cash compensation on your bank card within 24 hours. If the luggage is not found within 21 calendar days, the second part of the 50% insurance compensation will be transferred to your card.