This page features the most frequently asked questions by our clients. If you didn’t find the answer to your question, please leave it in the form below.

What is a Deductible?

This is the amount that the client must pay in the event of an insurance claim. For example, the cost of hospital treatment is $1,000. The deductible according to the tariff is 25%. This means that the client pays $250, and the insurance company pays $750. Thus, the amount is divided between the client and the insurance company according to the terms of the tariff plan.

If the tariffs are without a deductible, the insurance company pays for the treatment of the injured party on its own. The client does not need to pay anything.

Is it possible to purchase an insurance policy while being abroad?

There are two possible options:

  1. Yes, if you are already abroad and want to purchase insurance for a trip to another country. This can be done online on the insurance company’s website and paid for by credit card
  2. .
  3. No, if you want to purchase travel insurance for the country you have arrived in. Such a policy will be invalid.

What countries is the insurance valid in?

We are an international company, therefore our insurance is valid worldwide.

When does the insurance policy begin?

The insurance policy becomes effective from the moment you cross the border.

What language should I use to fill in my personal information?

You need to fill in your personal information using Latin letters, as stated in your passport.

What should I do if I entered incorrect information when purchasing insurance?

Cancel the operation or refresh the page and exit the dialog box of the program or platform. If this is not possible, please inform the insurance company through the contact form or the phone number on their website. The company will assist you in resolving the issue.

How to arrange insurance for a child?

Child insurance is arranged in the same way as for adults. Enter your details in the “Buyer” section (they will be duplicated in the “Tourist #1” category), and the details of the child or other minor in the “Tourist #2” section.

Is it possible to arrange an insurance policy for another person?

Yes, you can arrange an insurance policy for any citizen without their participation. The main thing is to enter their details correctly when arranging the insurance on the website. After the payment, the policy will be sent to the respective person by email.

What country to indicate in the policy if planning a trip to two or more countries in a row?

When arranging insurance, you can indicate all the countries you plan to visit, but if your trip includes more than two countries, we recommend choosing the “All Europe” or “Worldwide” option.

What to do if the payment was not successful?

We recommend contacting your bank to check the limit for online transactions and the balance on your payment card.

How will I receive my insurance policy?

You will receive the travel insurance policy in electronic form. It is not necessary to print it out. Simply save the electronic policy on your phone or tablet.

How long to wait for the insurance policy after payment?

You will receive the insurance policy on your email within 10-15 minutes after payment. Be sure to check your email’s “Spam” and “Promotions” folders.

If the policy hasn’t arrived to your email, what should you do?

First of all, you need to check the “Spam” and “Promotions/Advertisement” folders. If more than 10 minutes have passed and you still haven’t received your policy by email, please inform the insurance company using a convenient method for you:

Email: support.sportravelling.com
By phone number on the website

What to do in case of an insurance event?

Immediately contact the insurance company. Its contact numbers are indicated in your insurance policy. You should call them exclusively. Then, be sure to follow all the instructions of the emergency problem-solving specialist.

How is monetary compensation carried out in the event of an insurance event?

The insurance company independently solves all issues related to transportation, payment for medical treatment, and medication. You don’t need to look for a clinic or a doctor, pay for medical services yourself, keep receipts, and then provide them to the insurance company. We will do everything for you.

Will I be refunded if I paid for medical treatment myself?

If it so happened that you paid for treatment abroad yourself, immediately contact the insurance company and inform the specialist about it. Be sure to keep all receipts and doctor’s appointments to provide them to us later. If it is an insurance event, we will cover your expenses as quickly as possible.

Is it possible to buy insurance for just one day?

 No. The minimum insurance you can buy is two days.

Do I need to buy insurance when traveling on a transit flight?

Yes, an insurance event can happen anywhere and at any time. This applies to transit flights as well. If something happens to you during a transfer, and you don’t have insurance, who will take care of you? Therefore, we strongly recommend getting insurance, even when you are traveling in transit, to get support in case of unforeseen circumstances.

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